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FAQ

Question of Vista supports

０１. I want to install Windows Vista at my computer, can my tablet be continue using?

０２. My computer is Windows Vista, why present the picture that can't be installed when I install PenSuite?

０３. Why the digital pen's barrel buttons are not working on the Desktop of Windows Vista?

Question of Mac supports

０１. Does your Tablet work and compatible with the Mac system?

０２. When I use Photoshop CS2 on Mac OS, some functions are not running smoothly, how do I do?

０３.Install the precautions of the new driver!

Regular

０１. I use two monitors at the same time but the tablet is only working on one of them. Does the tablet support the function of dual monitors?

０２. Can I conect my tablet and normal mouse together into my computer?

０３. When I am using the digital pen on the tablet, the screen cursor is jittering. How do I fix up the problem?

０４. How do I update the tablet driver?

０６. I lost my disk which was attached with my tablet, where I can get the software of PenSuite?

０７. Why my digital cordless pen cannot have pressure sensitivity function after installed Photoshop CS ?

０８. How I can change the setting of the digital cordless pen tip?

０９. Why I can not use drawing software on Windows after install the tablet driver and software?

１０. Why I can not see the toolbar of Annotate for Word after installed and accessed the Annotate for Word?

１１. Why the green LED on the Tablet is not blinking after the tablet was connected to my computer ?

１２. Why the cursor on the screen shows trembling or not moving smoothly when operating the digital pen on tablet?

１３. Why the cursor on the screen is not moving when I use the digital cordless pen working on tablet?

１４. How do I change the battery or pen tip in a digital cordless pen?

１５. Why the digital pen’s battery is running out so quick?

１６. How to prevent the scratch of tablet’s surface material?